Tao Freedom prides ourselves in offering the highest quality merchandise. Your complete satisfaction is our top priority. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
We encourage you to have your staff try on the uniforms as soon as they arrive to ensure you and they are happy with the fit and the style.
our policy :
You may return unused items for REFUND or EXCHANGE towards another purchase within 14 DAYS of your uniform’s arrival. No returns/exchanges can be accepted for any reason later than 14 days of your clothing’s arrival.
. Custom colour or design are final sale.
. Wholesales pricing has an opening minimum order of 12 pieces. If your total purchase is 12 pieces and you wish to return an item then your total order will become “under the minumum” and we would have to re-calculate the item cost. In this case it’s best to do an “exchange” to keep your minimum and not a return.
within 14 days of original purchase :
. RETURN: garments must be brand new and suitable for re-stocking in original packaging with handtags still attached and in the original un-torn poly bag for us to accept return for full refund, a 10% restocking fee will apply.
. EXCHANGE: to avoid a 10% restocking fee garments must be brand new and suitable for re-stocking, exchange merchandise must be in original packing with handtags still attached and in the original un-torn poly bag.
return authorization number :
Please call CUSTOMER SERVICE (718-599-2936) or fax (718-599-6529) within 14 DAYS to receive an RAN (return authorization number). We cannot accept any return or exchange without an RAN number. RAN number must be clearly marked on the outside of the box.
return/ exchange form:
This form is enclosed with your shipment. If you do not have this document PLEASE DOWNLOAD THE RETURN/EXCHANGE FORM cllick here, fill out the form and include this in your return box.
shipping garments back :
All exchanges are subject to availability.
All goods must be shipped at customer’s expense. Please ship return via insured mail, UPS, FedEx or any other traceable method as tao freedom is not responsible for lost package.
Send your item to the address below. Once we receive your package, we will promptly exchange or refund per your request.
. No exchange will be issued if returned product has been tampered with or altered prior to return.
. No exchanged will be given if products have been worn or further damaged during return shipping as a result of inadequate packaging.
. tao freedom llc has the right to refuse the return of any merchandise that does not meet these requirements.
. tao freedom llc will inspect all returns for damage and determine whether additional fees need to apply
Conditions of Sale for SALE priced items, DISCOUNTED items, or CLEARANCE items :
All sales are final. No exchange or credit for ABOVE items.
thank you …. and enjoy!